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Frequently Asked Questions
Be sure to check out our Client Support Portal for user guides and training videos to help get you started on Thunder. If you are new to Thunder, Thunder University is the best place to get started!

1:1 Live Chat and email support is available to all users. If you have any questions or just need some advice on making your ad look awesome, let us know so we can lend a hand!

Thunder consulting services are also available to help your organization get the most out of the Thunder CMP. Please contact your account manager for more information.
Anyone with admin credentials at your organization can create a new account for you. If you don't know who this is, contact us and we'll point you in the right direction!
You can click on Forgot Password to have password reset link sent to you.

It can take up to 15 minutes to receive the link so MAKE SURE not to get impatient and request a password reset multiple times!
Click on Request a Demo on our homepage and somebody will be in touch shortly!