Accounts & Account Permissions

Last Updated: Apr 11, 2017 07:02PM UTC

Here you will learn how to create accounts, reset passwords, and change email notifications. Read through or click to jump ahead:


Account Profile & Email Notifications 

You can access your account profile by clicking "Settings" then, "Accounts" in Thunder. Under "Account Information", you can edit your name, login ID (email), and password. Under "Account Options" you can opt in or out of receiving certain email notifications.


Reset Password

If you have lost your password, you can click on "Forgot your password" at You will receive an automated email with a link to reset your password. NOTE: It may take up to 10 minutes to receive the automated email. Using the "forgot your password" tool a second time will invalidate the your first request.


Create New Account (Admins Only)

If you are an admin at your organization, you can create new accounts for your team by selecting "Create Account" on the "Other Accounts" tab. Once you create an account, the user will receive an automated email with their login credentials.