The table of contents is your map for navigating the FAQs. Click the links below to find the page and answer you are looking for!
Q: Where can I get a tearsheet?
A: If you would like a tearsheet to be queued for your campaign, please send a request to firstname.lastname@example.org with campaign name and ID (6-digit number). For more information, see here.
Q: Can I extend my campaign?
A: If your campaign is live you cannot change the end date. For a workaround, see here.
Q: Can I cancel my campaign?
A: Yes, but once the campaign is canceled, there isn't a way to restart it unless you clone the campaign. For instructions on how to cancel your campaign, click here.
Q: How do I edit a live campaign?
A: Creative changes to the ad can be made at any time. To see how to do so, see here.
Q: Where can I find the retargeting pixel?
A: It can be found on the "Stats" page of your campaign. For detailed instructions on where to find the retargeting pixel, see here.
Q: How do I share the stats page?
A: You can share your stats with your client by following the instructions here.
Q: My impressions are low, should I be worried?
A: Fluctuation in pacing is normal and we guarantee requested impressions by the end date of the campaign.
Q: Can I target more than 3 radius points?
A: Yes! Please send an email to email@example.com with your request. Please include the campaign name and ID (6-digit number).
Q: The dashboard price is incorrect, will I be charged this amount?
A: No! The price on the dashboard is for internal purposes and is intended to serve as a reference point. If you would like to have it changed please email firstname.lastname@example.org with the campaign ID and the changes you would like to have made.
Q: Can we run mobile only campaigns?
A: Not at this time, mobile campaigns are complimentary to desktop campaigns.
Q: What qualifies as a 'hover?'
A: A hover will be tracked anytime a viewer's mouse scrolls over the ad. Multiple hovers will not be tracked for the same viewer.
Q: What do the campaign statuses mean?
A: Draft = campaign is still in the ad creation process
Awaiting Approval = campaign is submitted and the ad tags are ready
Pending = campaign has been approved and is waiting to go live
Active = campaign is live
Expired = campaign has ended.