Support Center

Ad Creation FAQs

Last Updated: Feb 20, 2015 09:10PM UTC

The table of contents is your map for navigating the FAQs. Click the links below to find the page and answer you are looking for! 

General Account Information

Q: How can I update my password? 
A: Click here to learn how to change your password.

Q: I forgot my password, how do I request a new one?
A: To learn how to reset your password, click here.

Ad Creation

 Getting started

Q: How do I start a new campaign?
A: Click on the "Create" tab at the top or "Create New Campaign" in your "My Ads" tab. To learn more, click here.

Q: How do I upload a custom ad?
A: After clicking on "Create New Campaign," select the option on the right ("Upload custom ad"). To learn more, click here.

Q: What are the custom ad requirements?
A: To view the custom ad requirements, click here.

 Building an Ad

Q: Which template should I use?
A: To see more information about the templates available, see here.

Q: Why don't I see my logo?  
A: You may be using a template that does not support logos. For more information, click here

Q: How do I add my own photo/logo?
If you have photos or a logo that your client provided or you have your own image, PlaceLocal makes it easy to upload them into your ad. See here for instructions on how to add your own photos. 

Q: My photo/logo doesn't look right. How do I fix it?
Once you have selected images for the ad, you may need to cut out a bit of the photo, or want to focus on just one part of the image. See here for instructions on how to crop and resize. 

Q: I don't want the address on the ad. How do I change it?
A: To remove the address from the ad or replace it with your own text follow the instructions here.

Q: Can I change the font style and size? 
A: Unfortunately as of right now we do not have customization options for font style or size. However, the more you type, the smaller the text will be and vice versa, the less you type, the bigger the text will be. 

Q: How do I save? 
A: PlaceLocal will autosave throughout the ad creation process!

 Done! Now what? 

Q: How do I share my ad with my client? 
A: You can use the "Preview & Share" page to share your ad with your clients. To learn how, click here.

Q: Where can I find my ad tags? 

A: You can find your ad tags on the "Stats" page of your campaign. To find out how, click here.
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